Name: Leap Forward
Price range: $

Support benefits

Support included as standard

When an incident occurs or when you have questions related to your account, we’re there to help. Our service desk will respond to your support ticket within 24 hours (during business hours).

Expert advice

VaultSpeed provides professional service packages that include calls with a designated advisor to discuss technical solution design and implementation and how to set up your organization for success.

Premium support

You can benefit from our premium support plans if you want enhanced response times – within 4 business hours – or enhanced support hours, up to 24/7 availability.

Sharing best practices

Join the VaultSpeed community to get answers from peers and partners to questions on designing, deploying, and maintaining solutions.

Support features

From standard to full

Price upon request

Included as Standard

Price upon request

Find answers to all technical questions on our docs portal.

Join our community and learn how your peers are tackling their data integration challenges

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Have regular updates with your CSM on project status and product updates.

Intermediate

Price upon request

Find answers to all technical questions on our docs portal.

Join our community and learn how your peers are tackling their data integration challenges

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Have regular updates with your CSM on project status and product updates.

Advanced

Price upon request

Find answers to all technical questions on our docs portal.

Join our community and learn how your peers are tackling their data integration challenges

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Have regular updates with your CSM on project status and product updates.

Full

Price upon request

Find answers to all technical questions on our docs portal.

Join our community and learn how your peers are tackling their data integration challenges

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Have regular updates with your CSM on project status and product updates.

More support and learning

Support plans

Support benefits

Support included as standard

Expert advice

Premium support

Sharing best practices

Support features

More support and learning

Community

Training

Events

Developer docs