Support plans

Expert help when you need it

Support benefits

Support included as standard

When an incident occurs or when you have questions related to your account, we’re there to help. Our service desk will respond to your support ticket within 24 hours (during business hours).

Expert advice

VaultSpeed provides professional service packages that include calls with a designated advisor to discuss technical solution design and implementation and how to set up your organization for success.

Premium support

You can benefit from our premium support plans if you want enhanced response times – within 4 business hours – or enhanced support hours, up to 24/7 availability.

Sharing best practices

Join the VaultSpeed community to get answers from peers and partners to questions on designing, deploying, and maintaining solutions.

Support features

From standard to full

Included as Standard
Intermediate
Advanced
Full
Price upon request
Included as Standard
Price upon request
Documentation

Find answers to all technical questions on our docs portal.

Community support

Join our community and learn how your peers are tackling their data integration challenges

Support guaranteed response time 24 business hours

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Expert advice scheduled calls not included as standard

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Expert Data Vault advice (powered by Scalefree) not included as standard

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Dedicated CSM

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Quarterly status review meeting

Have regular updates with your CSM on project status and product updates.

Intermediate
Price upon request
Documentation

Find answers to all technical questions on our docs portal.

Community support

Join our community and learn how your peers are tackling their data integration challenges

Support guaranteed response time 24 business hours

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Expert advice scheduled calls for 16 hrs

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Expert Data Vault advice (powered by Scalefree) not included as standard

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Dedicated CSM

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Quarterly status review meeting

Have regular updates with your CSM on project status and product updates.

Advanced
Price upon request
Documentation

Find answers to all technical questions on our docs portal.

Community support

Join our community and learn how your peers are tackling their data integration challenges

Support guaranteed response time 4 business hours

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Expert advice scheduled calls for 24 hrs

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Expert Data Vault advice (powered by Scalefree) 12 cases/year

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Dedicated CSM

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Quarterly status review meeting

Have regular updates with your CSM on project status and product updates.

Full
Price upon request
Documentation

Find answers to all technical questions on our docs portal.

Community support

Join our community and learn how your peers are tackling their data integration challenges

Support guaranteed response time Custom SLA 24/7

When an incident occurs or when you have questions related to your account, our servicedesk is there to help.

Expert advice scheduled calls for 48 hrs

Schedule calls with a VaultSpeed expert to discuss technical solution design and implementation to avoid common pitfalls and reduce risk.

Expert Data Vault advice (powered by Scalefree) 24 cases/year

Designing and adapting Data Vault models can be challenging. You get expert advice from the Scalefree team to do it right.

Dedicated CSM

Your dedicated customer success manager will make sure you get the most our of our tools and services.

Quarterly status review meeting

Have regular updates with your CSM on project status and product updates.

More support and learning