Support benefits
Support included as standard
When an incident occurs or when you have questions related to your account, we’re there to help. Our service desk will respond to your support ticket within 24 hours (during business hours).
Expert advice
VaultSpeed provides professional service packages that include calls with a designated advisor to discuss technical solution design and implementation and how to set up your organization for success.
Premium support
You can benefit from our premium support plans if you want enhanced response times – within 4 business hours – or enhanced support hours, up to 24/7 availability.
Sharing best practices
Join the VaultSpeed community to get answers from peers and partners to questions on designing, deploying, and maintaining solutions.
Support features
From standard to full
Included as Standard
Intermediate
Advanced
Full
Price upon request
More support and learning
Community
Sharing best practices
Training
Available courses
Events
Conferences & webinars
Developer docs
Latest updates